Get a Quote — Newberry Cookie Company

Policies, Terms and Conditions

PAYMENT POLICY: Unless otherwise specified, 50% payment is due at the time of order to secure your date. The other 50% will be due one week prior to due date. If the remaining balance is not received one week prior to due date, cookies will NOT be started and you will forfeit deposit.

CANCELLATION POLICY: Cancellations made with more than 14 days notice will receive a full refund. Cancellations made with 7-13 days notice forfeit 50% deposit as time was already dedicated to designing the order specific to you as well as covers any costs associated with preparing for order (ie. cookie cutter purchases, specific colors, etc). Cancellations made within a week forfeit all payment.

Should an emergency occur on the part of Newberry Cookie Company in which your order cannot be completed you will be refunded in full any payment or deposit made. Newberry Cookie Company will notify you as soon as possible should this occur.

PICKUP POLICY: Pickup will be at the agreed upon day and time at Newberry Cookie Company in Sparks, NV (address will be provided upon ordering). Please arrive no later than 15 minutes after your scheduled time for pickup. Should something arise that prevents you from picking up at the agreed upon time, please let Newberry Cookie Company know so other arrangements can be made. Any order that has not been collected within 15 minutes of the agreed upon pickup time may be placed outside for collection, regardless of weather. Orders that have not been collected within 8 hours of the agreed upon pickup time may be re-sold at the discretion of Newberry Cookie Company. No refund will be issued for orders that are not collected at the agreed upon time.

DAMAGE AFTER PICKUP: Once you leave the premises of Newberry Cookie Company with the product, you are accepting the product as is. Newberry Cookie Company is not responsible for any damage that may occur after you leave the premises.

ALLERGY WARNING:

While Newberry Cookie Company follows all applicable guidelines for avoiding cross-contamination in the kitchen, Newberry Cookie Company cannot guarantee that your order will not come into contact with common kitchen allergens which may include but are not limited to: eggs, nuts, soy, peanuts, milk, wheat, fish, and/or shellfish. Please notify Newberry Cookie Company of all allergies before submitting payment for your order so that we may discuss whether or not your allergy needs can be accommodated. You are responsible for notifying all consumers of your order (all people at a party, for example) the potential for all products to contain common allergens. Newberry Cookie Company is not liable for any allergic reactions that may occur. As a home bakery, Newberry Cookie Company's products and kitchen is not subject to local health department inspection.